From bartending to nerdtending

By Mark Prather (‎Trg404‎) from Orlando.pm, Dahut.pm
Date: Monday, 8 June 2015 17:30
Duration: 20 minutes
Target audience: Any
Language: English
Tags: agile beer leadership scrum servant

There is an interesting comparison drawn between working in a restaurant and working in a tech firm. Daily stand ups, dealing with the kitchen staff, how to manage customers, all of these overlap on the two communities. There are certain things you should consider as a leader when dealing with your team.

The server has more knowledge of the menu than any customer but doesn’t order for you. Customer begrudgingly trust the bartender to know when they’ve had to much and aren’t adding to the atmosphere anymore. Managers keep polite faces even when customers of complaining loudly and the kitchen is on fire in the back. The service Industry is a playground of techniques that you can use with your programmers.

Whether your agile, lean, extremely programming, or just looking for a way to control the team without making them hate you more, there are ways to talk to customers and an outlook that you can see and take notes of anytime you sit down at a restaurant you just have to know what to look for.

Attended by: Andrew Hewus Fresh (‎AFresh1‎), Andrew Griffin, Sean Quinlan (‎spq_easy‎), Joseph Hall, Stevan Little (‎stevan‎), atoomic, Stephen Scaffidi (‎hercynium‎), James Dwyer (‎Jim‎), Jordan Adler (‎jmadler‎), Kent Schaeffer, Thomas Sibley (‎trs‎), Karl Boehnker, James Morgan (‎Ven'Tatsu‎), Joe Kline (‎gizmo‎), Arthur Schmidt (‎fREW‎), Wes Malone (‎wesm‎), Patrick Cronin, Ryan Haudenschilt, Rish, Peter Sandin, Geoffrey Darling (‎Geoff‎), Eric Ellis, Beth Rhinelander, Julian Brown, Jeremy Holland, Adam Dutko (‎StylusEater‎), Ramchand Karumuri, Wesley Lattin (‎Wes‎), Graham Ollis (‎plicease‎), Justin Wheeler (‎dnm‎), Belden Lyman (‎belden‎), Miller Hall, Joshua Miller, Eric Choi, Matt Finkel, Christopher Eades (‎Chro‎), Dan Muey, Adam Schobelock, will, Jay Hannah (‎jhannah‎),